Stepping Hill: published concerns and family support

What this page covers

Public NHS papers have described concerns, review work and disruption involving Stockport’s children’s audiology service. Families may have questions about earlier tests, waiting lists or who now provides their child’s care.

A short record of published information

These entries describe the position reported in each document. They are not a statement that the same arrangements remain in place today.

Confirm your child’s current care route

Check the organisation, contact details and location on the latest appointment letter. HealthHarmonie’s published Stockport service information lists 0161 515 4563 and [email protected].

NHS Greater Manchester separately lists the Stockport NHS audiology contact route. Because arrangements can differ between children, confirm which provider holds your child’s referral before using a general contact.

See the verified health contact routes.

Questions to ask in writing

• Were my child’s earlier hearing tests included in the review?
• Which tests and dates were checked, and what did the review find?
• Do they need reassessment or another specialist opinion?
• Who is responsible for their care now, and what is the next step and date?
• What support is available for language, education and wellbeing while we wait?
• How can we obtain the relevant results, letters and explanation?

If you need to raise a concern

For Stockport NHS Foundation Trust care, PALS and the complaints team can explain the complaints process: 0161 419 5678. The Trust’s published Easy Read leaflet gives [email protected].

Ask for a clear response to the questions that matter to your family. If you are considering legal advice, seek an appropriately qualified independent adviser. This site does not assess negligence, eligibility for compensation or the outcome of any individual case.

Open the official PALS page · Rights and advocacy.

The national review is a different source

The Kingdon Review considers children’s hearing services across England. Its findings give national context, but do not replace an answer about an individual child’s records.